Using customer behavioral data to create shopping experiences that guide, educate, and delight is easier said than done. To help brands understand a little better exactly what shoppers are looking for in customer experiences, we performed a consumer survey designed to compare how shoppers feel about top direct-to-consumer brands’ current customer experiences to what they know they want out of customer experiences in general.
Join our panelists from Nosto, Yotpo, and Klaviyo in a conversation led by Phillip Jackson from Something Digital.
The conversation includes:
A deep-dive into what the results from the consumer survey say about the current state of customer experience
Expert opinions on why certain customer experience trends are meeting consumer demands
Actionable insights and tips into how ecommerce brands can begin optimizing their customer experience strategy to meet consumer expectations
