How do you create a customer-centric experience for your customers?
Last year, we launched our
comprehensive guide on how to ace the customer experience by considering a number of key elements of the customer journey, all the way from finding the right item to it landing on your doorstep. Now, we're focusing on the top – how can you ensure customers find what they want, are presented with relevant products and information, and are reassured that what they're considering purchasing actually is the right thing for them? And how do these elements work together?
Tune in to hear our search, personalization and review experts discuss tactics employed by merchants and how these tactics together help the customer with their shopping – and how this affects the retailers' bottom line.
This webinar was hosted on March 14, 2018.
